FAQ's
Placing your orders
Countries Veeha Crafts Shipping to?
Currently we are shipping to the USA, Canada and Australia.
How do I place an order?
Please select the product of your choice, choose correct size or quantity before clicking “Add to cart”. You will then be directed to our Cart page where you can review your item(s) and proceed to enter Shipping Address to process your order.
Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process you can enter any shipping address and specify a different billing address.
Do I have to have an account to place an order?
No, accounts are totally optional.
Payments, Pricing & Promotions
What methods of payment do you accept?
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.
Return Policy
What is your return address?
USA:
941 N Coleman St, # 490,
Prosper, TX 75078, United States.
Canada:
88 Professor's Lake Pky,
Brampton L6S 3V2 CANADA
Australia:
3 Milbong St, Sunnybank,
QLD 4109, Australia.
What is your return policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The product returns would only be accepted within 7 days after the product is delivered. Please ensure that the return products are shipped within 7 days to get the refund. To start a return, you can contact us at support@veehacrafts.com. Please note that returns will need to be sent to the following address:
USA:
941 N Coleman St, # 490,
Prosper, TX 75078, United States.
Canada:
88 Professor's Lake Pky,
Brampton L6S 3V2 CANADA
Australia:
3 Milbong St, Sunnybank,
QLD 4109, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@veehacrafts.com.
Refund Policy
What is your refund policy?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@veehacrafts.com.
Shipping & delivery
What is the average delivery time?
We dispatch all the items within 1 to 3 days from the order date (except Sundays & holidays). And the average delivery time is 5 to 7 days.
If the items are damaged in the transit?
If you receive the item that was damaged in transit, Veeha Crafts will provide a full refund for the damaged products if the customer provides valid proof for the damage within 2 days of product delivery.
How to cancel the order?
Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@veehacrafts.com